FURQANUL AMIRUR RIFAN; ABDUR ROHMAN. Determining Factors Influencing Increased Customer Retention at Pingpong Bites MSMEs in Malang. Public Policy: Jurnal Ilmu Sosial dan Kebijakan, [S. l.], v. 3, n. 1, p. 1–11, 2026. DOI: 10.61166/policy.v3i1.18. Disponível em: https://publicpolicy.hellowpustaka.id/index.php/i/article/view/18. Acesso em: 19 may. 2026.